Batvisa Privacy Policy – How Your Information Is Protected
The security of your personal information at batvisa is our top priority. Before you start using the platform, learn what data is collected and how it is used. Transparency and trustworthiness are the core foundations of our data management practices.
What Information We Collect and Why
Registration & Identity Information
When you create an account at batvisa, your name, mobile number, email address, and date of birth are collected. This information is primarily used for identity verification, age confirmation, and account management. In accordance with the guidelines of Bangladesh's regulatory authorities, we are required to accurately verify user identities. The information you provide is stored on our secure servers and is always protected from unauthorized access. If you need to update any information for any reason, please contact our support team.
Device & Browsing Information
When you use the batvisa website or app, your IP address, device type, browser version, and page visit data are automatically collected. This information is used to improve platform performance and identify technical issues. Cookies are used to personalize your experience; however, you can disable cookies through your browser settings if you prefer. Disabling cookies may limit some platform features, but core services will remain accessible. We never place third-party advertising cookies.
Payment & Transaction Information
Records of every deposit and withdrawal transaction are stored securely, which helps ensure financial transparency and dispute resolution. We do not store full card numbers or bank PINs; only transaction references and amounts are recorded. Transactions made through mobile banking channels such as bKash and Nagad are also subject to those providers' own security protocols. If a suspicious transaction is detected, we will attempt to notify you through our automated alert system. To report any financial data irregularities, contact [email protected].
Data Sharing with Third Parties
Batvisa never sells or transfers users' personal information to third parties for marketing purposes. However, necessary information may be provided in cases of legal obligation, court orders, or directives from regulatory authorities. For payment processing, minimal required information is exchanged with specific payment providers, who are also bound by our privacy agreement. Your consent will be obtained before any information is shared with affiliates or partner organizations. Any changes to this policy will be communicated via email or a notice on the platform.
Your Rights & Data Control
You may request to view, correct, or delete your stored data at any time. Even after account closure, certain data may be retained for a period of time due to legal requirements, but it will not be used for marketing purposes. If you do not wish to receive marketing communications, you have the option to opt out at any time. Any data-related requests or complaints can be sent to [email protected], and we typically respond within 72 hours. Ensuring the security of your information is our responsibility, and we take it very seriously.